Introduction 

mySMB.com Pty Ltd ABN 42 679 542 208 and mySMB Legal Pty Ltd ABN 32 687 496 886 (individually and together “we”, “our”, “us”) respects your privacy.   

This policy explains how we collect, use, store and protect personal information we obtain when you interact with us - including through our website, when you buy something, or when you contact us. This Policy applies to personal information collected by mySMB.com Pty Ltd and mySMB.com Legal Pty Ltd (together, ‘mySMB.com’).

We follow the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (the “APPs”). This means we are legally required to handle your information responsibly.

This Privacy Policy forms part of the mySMB.com Terms & Conditions, End User Licence Agreement, and Subscription Agreement.

What is Personal Information? 

Personal information are details that identify you or could reasonably identify you. Certain types of information, such as health details, cultural background, or religious beliefs, are treated as sensitive and are given extra protection under the Privacy Act. Examples of Personal Information include:

• Your name and contact details 

• Your order or service history 

• Payment details 

• Feedback, enquiries or complaints 

• Technical details such as your IP address or device type when you visit our website.

In our other agreements, “Subscriber Data” includes Personal Information (as defined in this Policy) as well as Input Data and Output Data processed through our AI-enabled Services.

What Information Do We Collect? 

We only collect personal information that we need to provide our products, services and support. We may collect information when you:

• Buy products or services from us 

• Contact us (by phone, email, website form or chatbot) 

• Sign up for newsletters or updates 

• Visit or interact with our website 

For example: if you place an order, we collect your name, delivery address and payment details so we can complete the transaction. 

We also use standard website tools (like analytics) to collect basic technical details such as the pages you visit or your device type.

In some cases, we may receive information from trusted third parties - for example, payment providers, identity verification services, or publicly available sources.

Some of this information may be stored on servers located outside Australia. When this happens, we take reasonable steps to ensure your information remains protected.

Where we use AI tools or automated systems to help deliver our services (for example, for document drafting, customer support or analytics), we limit the personal information shared and apply safeguards to protect your privacy.

Cookies & Website Tools 

Like most businesses, we use cookies and similar website tools to improve our services, enhance your experience on our website, and understand how visitors use our site.

• Cookies are small files placed on your device. They help us remember your preferences and improve your experience.

• We may also use standard analytics or marketing tools that collect basic information about how our site is used.

• You can turn cookies off in your browser, but some parts of our website may not work properly.

• Some tools may be used for marketing or advertising purposes, but you can manage your preferences through your browser settings.

Why Do We Collect and Use Your Information? 

We use your personal information for the primary purpose for which it was collected. We will not use or disclose your personal information for any other purpose unless you have consented, or an exception applies under the APPs.

We collect and use your information so we can:

• Provide you with our products and services

• Respond to your enquiries or complaints

• Improve our services and website

• Comply with our legal obligations

• Send you updates, or marketing offers, if you’ve agreed to receive them.

We may also use de-identified or aggregated Subscriber Data to analyse service performance, improve products, and develop new offerings.

Sharing Your Information 

We do not sell your personal information.

We may share your information with:

• Third parties, or service providers who help us operate our business (e.g., IT support, cloud hosting, payment processors, or delivery partners)

• Regulators or law enforcement agencies, if required by law.

Overseas Storage or Disclosure 

Some of the personal information we collect may be stored or processed on servers located outside Australia. This can happen where we use:

• cloud services (for email, file storage, collaboration and hosting)

• payment processors and e-commerce platforms

• customer support, analytics or marketing tools  

• AI tools and technology integrations (including APIs) that help us deliver or improve our services.

These providers may operate data centres in the United States, the European Union, New Zealand, Singapore, or other international locations.

Where your information is stored or processed overseas, we take reasonable steps to ensure it is handled in line with this Policy, the Privacy Act and the APPs.

Where third-party providers are used, their terms govern the provision of those services; mySMB.com is not responsible for their compliance or performance, consistent with our Terms & Conditions and EULA.

As new services and technologies become available, we may add or change providers. The latest version of this Policy will always be available on our website to reflect any material changes in how we handle personal information.

Data Retention 

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer needed for these purposes, we take reasonable steps to destroy or de-identify it.

Marketing 

We may use your personal information to send you marketing emails or messages about our products and services. You can opt out at any time by clicking “unsubscribe” or contacting us.

We only send marketing about our own products/services and those of 3rd parties that we distribute and/or support - we do not provide your details to others for their marketing purposes.

Accessing and Correcting Your Information 

You can ask to see or update the personal information we hold about you at any time by contacting us (details below).

We’ll respond within a reasonable timeframe (usually within 30 days) and will take steps to keep your information accurate and up to date.

Complaints 

If you have a concern about how we handle your personal information, please contact us first. We aim to respond within 30 days but will notify you if more time is required.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us 

If you have any questions or requests, please contact us at:

mySMB.com Pty Ltd  
Email:  info@mysmb.com 
Address: Level 12, 50 Carrington Street, Sydney NSW 2000 

Changes to This Policy 

We may update this policy from time to time. The latest version will always be available on our website.

This Privacy Policy was published on 25 November 2025.